We strive to provide the highest quality of care and safety to all Olin Health Center patients. If you have a concern related to quality of care or patient safety, please contact the office of the Olin Health Center Ombudsman. The Ombudsman is available to discuss problems or concerns and will work with you to help resolve the situation.

You can reach the Olin Ombudsman by:

• Telephone: 517-432-0003
• Submitting a patient Compliment and Complaint form. The forms are available at the white "Compliment, Complaint, Suggestion" boxes located throughout Olin.
• Use our web form, Ask Olin, to send an email note. (Please keep in mind that the Internet is the least secure option for voicing a concern.)

For issues that are not resolved to your satisfaction, you may contact the Joint Commission at 1-800-994-6610, email complaint@jointcommission.org, or visit their website at www.jointcommission.org.